Have questions or need assistance with our bedding products or towels? Contact Kapas today for personalized support. Whether it's about orders, product inquiries, or feedback, we're here to help. Reach out now!

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Kapas Customer service operating hours:
(Mon - Sat) 9am-6pm

Email

Whether it's day or night, please feel free to drop us an email, and we will respond promptly to assist you

hello@kapasliving.com

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You can follow us on social media, leave comments, and see what other people have to say

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If you have any other queries, please fill out the form or text us at 017-889 4778. We’ll get back to you shortly.

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Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!